Terms & cancellation policy
Bookings and confirmation
A booking is confirmed only when you receive a written confirmation from TLV Fast Lane by WhatsApp or email stating the service, date, price and meeting point. Quotes are valid for 7 days. Prices are in US dollars; payment in EUR or ILS is converted at the day's rate.
Payment
Payment is by secure card link after confirmation or in cash to the driver or greeter, unless stated otherwise. For Gold lounge packages, group bookings and multi-day services a deposit of 30% may be requested.
Cancellation and refunds
- More than 24 hours before the service: free cancellation, full refund of any deposit.
- Less than 24 hours before the service, or no-show: charged in full.
- Flight cancelled by the airline: free rebooking to the new flight; refund minus any non-refundable airport VIP fee already paid on your behalf.
- Gold lounge packages: 48-hour cancellation window.
Airport VIP services
Fast-track lanes and lounges are operated by the airport's licensed concessionaires and are subject to their rules and to airport security decisions. Passengers must carry valid travel documents. The service does not guarantee entry to Israel or the outcome of any border control decision.
Transfers and drivers
Transfer prices include 60 minutes of waiting after the actual landing time. Additional waiting is charged at $25 per 30 minutes. Night, Shabbat and holiday surcharges apply as published. Passengers are responsible for damage or soiling of the vehicle.
Liability
TLV Fast Lane acts as an organizer of the services and is not liable for delays caused by airlines, airport authorities, border authorities, weather, road closures or force majeure. Liability is limited to the price paid for the service.
Governing law
These terms are governed by the laws of the State of Israel. Disputes are subject to the courts of Tel Aviv.